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Obligations

Our Obligations:
1. In addition to providing the Services to you as set out in this Agreement, we also provide an industry leading Service Level Agreement (SLA) located here (Terms of Servers Service) Our SLA sets out our commitments to you, the customer.

2. We agree to provide the Services set out on the Order. However, from time-to-time we may modify the Services should a vendor no longer provide components of them to us, the technology change, or to account for our operational needs. We will use reasonable efforts to secure substitute services for the remainder of your Term. Should we be unable to secure those services in a reasonable manner we may terminate the Services, or that aspect of the Services so affected.


Your Obligations:
1. https://www.cairowebdesign.com/billing/ is your gateway to the Services. We rely on the information you provide to us there, and in the Order. You agree (a) to keep this information up-to-date, and (b) that we may rely on the accuracy of this
information.

2. Our Acceptable Use Policy (AUP) is here (Terms of Servers Service) Please review it; it is part of this Agreement, as amended from time to time. Any amendments to the AUP are governed by Section B of that document.

3. This Agreement grants you a license to use the Services, and any third-party components incorporated into them. Title remains with us, or our licensors. You may not reverse engineer, decompile, or otherwise attempt to derive the code underlying these items.

4. You agree to treat our staff members professionally. We may refuse to provide support to you, or terminate the Services, should you use abusive, unprofessional, or derogatory language in your interactions with our staff.

 

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